25 Jan 2023 10:46 AM - last edited on 25 Jan 2023 01:55 PM by MaciejNeumann
What is the current best attempt of Monitoring USSD Services. We have most clients whose services are accessed by users through their mobile phones via USSD through a telco. I would like to know how best to capture end to end visibility of this. The question is
13 Apr 2023 12:23 PM
@echwallah were you able to get a solution for this? In terms of Unstructured Supplementary Service Data, im not 100% sure if you can monitor it but I would think you could ingest the data into Dynatrace via the API or even have an extension created to grab the data.
13 Apr 2023 12:33 PM
Hi @ChadTurner I have not yet stumbled on a one size fits all solution to this to cater for clients whose customers are engaging their channels via USSD code. Needed to know from the community what the best practice for this would be to provide insights regarding Customer Experience since we cannot inject the agent code on the front end of a Telco Provider USSD Application.
Maybe am thinking Server side / Request Attributes tracking error codes at best from the backend services receiving requests from the USSD Application.