How to segregate Error notifications by Alerting Profile

[campbell_purvis]

Hello, I have a requirement to send error alerts to different teams, according to the service name. I would appreciate some advice on the best approach to do this.

I have two custom services: ServiceOne and ServiceTwo

Both services have been configured for the same 'Custom handled exception': MyCustomException.

For 'Failure rate increase' Problems that occur, the requirement is:

- send Failure rate increase alert for ServiceOne only to SupportTeamOne

- send Failure rate increase alert for ServiceTwo only to SupportTeamTwo

Ideally, I would also like to do the same for the Dynatrace 'Response time degradation' Problem alerts.

Thanks in advance,

Cam

[wolfgang_beer · Accepted solution]

Segregation by entity like ServiceOne and ServiceTwo can be done by using tag filtering within AlertingProfiles. You need two AlertingProfiles one for team One and another for team Two.

Filtering by severity level can also be done within AlertingProfiles.

Segregation by individual event name filter is built right now, which means it will be available within the next 2 months.

regards,

Wolfgang

[campbell_purvis]

Hi Wolfgang, thank you very much.