Various questions about Standard Operating Procedure and Dynatrace

[yogeshas]

Hi Team,

Please give me the answer to below question

1. Is it possible to restrict Dynatrace's access to the Clients Dynatrace portal page?

2. Could you provide the Support Service Level Agreement (SLA) document with Dynatrace?

3. Is there a Standard Operating Procedure (SOP) document for raising Support tickets?

4. Is there an audit report available in the Dynatrace Console that details user actions and tasks performed, timestamped in a non-editable format?

5. Standard Operating Procedure for both agent deployment and uninstallation processes (Windows/Linux/Centos/AWS/GCP/Azure) on servers?

6. Is there a Standard Operating Procedure for creating user access to the Dynatrace Console (SSO) and removing access for departed employees?

7. Could you provide the Standard Operating Procedure for managing the local admin account of the Dynatrace console and password management?

8. What is the retention period for audit logs on the Dynatrace console?

9. Is there a Standard Operating Procedure for asset labelling on the Dynatrace console?

10. Is there documentation for the creation of policies/rules available as a Standard Operating Procedure?

[Pawel_Zalewski · Accepted solution]

1. https://docs.dynatrace.com/docs/manage/access-control/manage-user-permissions-roles

2. https://www.dynatrace.com/company/trust-center/sla/saas/

3. https://www.dynatrace.com/company/trust-center/support-policy/

4.  -------

5. https://docs.dynatrace.com/docs/setup-and-configuration/dynatrace-oneagent/installation-and-operatio...

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7. https://docs.dynatrace.com/docs/managed-cluster/users-and-groups-setup/user-groups-and-permissions

8. Dynatrace retains audit logs for 30 days and automatically deletes them afterwards. You can also enable audit logs via Data privacy API.

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10. https://docs.dynatrace.com/docs/manage/access-control/manage-user-permissions-policies/iam-policy-mg...

[dannemca · Accepted solution]

For SaaS:

4 - No, the audit logs are available thru API only. https://docs.dynatrace.com/docs/dynatrace-api/environment-api/audit-logs/get-log

6- For SSO, the access is managed on your SAML side. There is no direct procedure for users departed cleanup in Dynatrace, but you can create your own rules using the API: https://docs.dynatrace.com/docs/dynatrace-api/account-management-api/user-management-api/delete-user

9 - You can use Tags and Metadatas for that: https://docs.dynatrace.com/docs/manage/tags-and-metadata